Aditi Singh 
Stand-up comedian Kunal Kamra took his ongoing feud with Ola Electric to new heights with a tongue-in-cheek announcement that he had “accepted” an unofficial offer to join the company. In a post on X, formerly Twitter, Kamra said that since he was tagged in thousands of customer complaints, he feels like an “Ola employee.” He then went on to list a few demands that he thinks Ola needs to meet in order to address what he calls a “service crisis.”
He has outlined an action plan and proposed reforms to raise service standards and accountability. “I have no choice but to accept @bhash’s offer to work with OLA… After being tagged thousands of times, I anyway feel like I am an OLA employee. OLA can seal this collaboration by committing to the below action points & looking forward to joining,” he added.
I have no choice but to accept @bhash’s offer to work with OLA…
— Kunal Kamra (@kunalkamra88) October 28, 2024
After being tagged thousands of times I anyway feel like I am an OLA employee.
OLA can seal this collaboration by committing to the below action points & looking forward to joining. pic.twitter.com/flqOgIkUo6
Kamra offered Ola Electric the following proposition with this action plan proposal:
- 7-Day repair Commitment: He said Ola shall commit on that on and after being raised as the service request, at a center it shall take in all such repairs seven working days.
- Compensation for delay: And in case of repair likely to take over seven working days, Kamra directed for replacement of scooter while compensating Kamra in terms of amount at rate of Rs 500/day, or pay compensation by paying Rs 500 as cost of day for such delay which may not go beyond Rs 50,000.
- Full Insurance Coverage: Kamra insisted that Ola sell each new electric scooter under two types of insurances, one for the scooter itself and the other specifically for servicing needs without any additional cost to consumers.
Escalation to Ola Electric
Kamra’s tweet comes at a time when he has been facing weeks of public criticism over customer complaints and after-sales servicing of Ola. Just a few days ago, he shared an incident video from a customer in Solapur, Maharashtra against Ola scooters kept in poor condition and low-skilled technicians available to service them. In his tweet, he had urged the Union Transport Minister, Nitin Gadkari, to intervene into it.
In a clear strategic pressure move on Ola’s company, Kamra sarcastically accepts a role at the same firm, in light of their customer complaints allegations against her.
Ola Electric’s claim of resolving complaints
In a recent development on this front, Ola Electric replied to a Show Cause Notice issued by the CCPA, saying it has resolved 99.1% of complaints received over the agency with a total 10,644 complaints during the period in question. However, Kamra was skeptical about that claim also, and has argued on the ground that many grievances are still unaddressed.
Kamra’s post has further led to talk on social media, as users express frustrations over the service standards being offered by Ola. Many appreciate Kamra’s demands for rigid timelines and stringent penalties that will help give consumer rights a much-needed push in India’s rising electric vehicle market. However, others supported Ola Electric, asking Kamra to be more mature about understanding the issues facing an Indian company trying to make a name for itself.
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