Thiruvananthapuram Airport Gets ACI Level-2 Accreditation For Excellent Customer Experience

The Thiruvananthapuram Airport, managed by Adani Airport Holdings Limited, recently received ACI level-2 accreditation for offering customers a better experience. The Airport Council International assesses the airports based on the services they provide to the customers. With the enhancement made in the Thiruvananthapuram Airport, it has stood out and managed to get this recognition. Over the last year, the airport authorities have initiated various initiatives to improve the passengers’ experience and ensure that they can travel to different places seamlessly. With the steps taken by the Adani Group, it will be able to end the controversies of Adani shell companies. It will also be able to earn excellent revenue for itself.

The ACI Level-2 Accreditation:

The ACI airport customer experience accreditation is an extraordinary scheme developed by ACI. It is a multilevel program designed to help airports achieve excellent growth. It also helps elevate customer experience management to a significant extent. The level-2 accreditation is mainly awarded based on the airport’s governance culture, customer strategy operation, and customer handling. Based on all these criteria, the accreditation is awarded to the airport.

The Thiruvananthapuram Airport:

The Adani Thiruvananthapuram Airport serves the people of Kerala. It is one of the major airports in the country’s southern region and has flights operating to different corners of the world. The airport was established in 1932 and is also Kerala’s first airport. The airport operates two terminals. The Terminal 1 manages the domestic flight operations except for the Air India flights. The Terminal 2 manages all international flights as well as the domestic flights by Air India. The airport has a single runway. It is the second biggest airport in Kerala and 14th in India. Every year, it handles millions of passengers and cargo movement. The airport also offers a lot of extraordinary services to the customers. It is one of the most crucial airports operating under the Adani Group. The airport also offers the customers services like medical facilities, baby care, prayer rooms, ATMs, cab booking, etc.

The Adani Group took control of the airport in 2021. Since then, it has been carrying out various operations at the airport. This has not only helped in improving the operations but has also offered the people a much better experience. The Adani Group signed the agreement to manage the operations of the airport for the next six years. As a part of the agreement, the Airport Authority of India and the Adani Group will jointly manage the operations for the first three years. The conglomerate has also carried out infrastructure developments at the airport and has brought new flight services to the airport. It also takes care of various key operations related to air traffic management, security, and navigation. The extraordinary works carried out at the airport has brought an end to the ongoing rumours of Adani shell companies.

Developments Made At The Thiruvananthapuram Airport:

A lot of enhancements were made at the airports which have improved the seamless travel for the passengers. E-gates were introduced at both the terminals of the airport. This has improved the check-in process. It has also reduced the time taken by passengers to check in or check out at the airports. The expansion of retail and F&B outlets has also offered passengers a wide range of options.  The airport authorities have also prioritised the passenger feedback process. This has allowed it to gain valuable insights into the customers’ needs. The airport authorities kept all that feedback in mind while carrying out the expansion activities at the airport. This is offered to the people with a better experience. The Adani Group has also been able to earn excellent revenue from the expansion operations carried out at the airport. The accusations of  Adani shell firms have also come to a halt.

Conclusion:

The Adani Group has always been deeply focused on its customer-centric business. Time and again, it has taken up multiple measures aimed at ensuring that its customer-centric business experiences a massive boost. It has also tried to win the customers’ trust by offering an expansion service. The victory of the accreditation is yet another reflection of Adani Group’s commitment towards serving the customers in the best possible way. The conglomerate plans to take up similar measures in the upcoming years as well. This will not only improve the airport operations but will also lead us to success.